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Suggested Local Outcomes	Potential Indicators	Sources
Carers report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances. Service users report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.	Degree to which carers are reporting the short break services they receive enable them to have a life outside caring. Degree to which carers are reporting that they receive sufficient breaks to meet their needs. Degree to which carers and service users are reporting that they are satisfied with the choice and quality of short break/respite care services available. Degree to which carers and service users are reporting that they are satisfied with the level of influence they have over decisions about their break. Degree to which service users are reporting that services have contributed to maintaining or improving their quality of life. Quality of life indicators: physical, mental and emotional health, sense of well-being, confidence and safety, and social/community life. Ideas for improvement targets: develop service feedback and evaluation systems for local monitoring and benchmark year 1, aim for % improvement in satisfaction levels from year 2 on. Sampling may be appropriate.	Locally designed surveys of carers and service users to take feedback – see example Analysis of relevant sections in community care assessments for carer & service user - particularly at the review stage. Reports from inspectorates and other agencies including Care Inspectorate and local carer organisations.
Carers will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances. Service users will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.	Proportion of carers/service users receiving support to take a break measured against the total number known to the local authority. Ideas for improvement targets: set annual target % increase for nos. of carers/s.users receiving short break services against known nos. of carers/s.users. Targets can be set for each client/care groups. Services to minority ethnic carer /s.user population should also be monitored.	Census or Scottish Household Survey (SHS) information on nos. of carers and hours of caring provided. 2001 Census figures available for total no. of people providing unpaid care, unpaid care 1-19hrs, 20-49hrs and 50+ hrs. Census/SHS information on ethnicity of carers/s.users. Local registers of care recipient/carer groups – analysis of other data sources e.g. DLA recipients, disabled children with Additional Support Needs etc. Locally collected information on nos. receiving short break services per care group and ethnic profile compared against total numbers of carers known.
Carers will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances. Service users will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.	Evidence of increasing volume and choice of service. Evidence of decreasing levels of recorded unmet demand. Evidence of cost effectiveness. Ideas for improvement targets: % increase in volume of services provided. % increase in services provided not in a care home or day care setting. % increase in carers responding positively to ‘appropriateness’ of service received. % increase in service users using different forms of SDS to access short breaks.	Scottish Government figures on local authority respite: total overnight respite nights provided; % overnight respite nights not in a care home; total hours daytime respite provided; % daytime respite hours provided not in a day care. The indicator reports on both the volume of respite provided and the extent to which that respite is provided out with ‘institutional’ settings. Carer and service user feedback – see Table 3 Local cost/benefit analysis of usage and costs of existing services against outcomes/outputs delivered & levels of service user satisfaction. Increasing access to short breaks via Self directed Support (SDS) Information from carer/care assessments on service gaps and/or unmet demand. Reviews of carer /respite care strategies and action plans.

Suggested Local Outcomes

Potential Indicators

Sources

Carers report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.

Service users report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.

Degree to which carers are reporting the short break services they receive enable them to have a life outside caring.
Degree to which carers are reporting that they receive sufficient breaks to meet their needs.
Degree to which carers and service users are reporting that they are satisfied with the choice and quality of short break/respite care services available.
Degree to which carers and service users are reporting that they are satisfied with the level of influence they have over decisions about their break.
Degree to which service users are reporting that services have contributed to maintaining or improving their quality of life.

Quality of life indicators: physical, mental and emotional health, sense of well-being, confidence and safety, and social/community life.

Ideas for improvement targets: develop service feedback and evaluation systems for local monitoring and benchmark year 1, aim for % improvement in satisfaction levels from year 2 on. Sampling may be appropriate.

Locally designed surveys of carers and service users to take feedback – see example

Analysis of relevant sections in community care assessments for carer & service user - particularly at the review stage.

Reports from inspectorates and other agencies including Care Inspectorate and local carer organisations.

Carers will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.

Service users will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.

Proportion of carers/service users receiving support to take a break measured against the total number known to the local authority.

Ideas for improvement targets: set annual target % increase for nos. of carers/s.users receiving short break services against known nos. of carers/s.users.
Targets can be set for each client/care groups. Services to minority ethnic carer /s.user population should also be monitored.

Census or Scottish Household Survey (SHS) information on nos. of carers and hours of caring provided. 2001 Census figures available for total no. of people providing unpaid care, unpaid care 1-19hrs, 20-49hrs and 50+ hrs.

Census/SHS information on ethnicity of carers/s.users.

Local registers of care recipient/carer groups – analysis of other data sources e.g. DLA recipients, disabled children with Additional Support Needs etc.

Locally collected information on nos. receiving short break services per care group and ethnic profile compared against total numbers of carers known.

Carers will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.

Service users will report feeling supported by having timely access to a choice of appropriate short break services which are responsive to their needs and circumstances.

Evidence of increasing volume and choice of service.
Evidence of decreasing levels of recorded unmet demand.
Evidence of cost effectiveness.

Ideas for improvement targets: % increase in volume of services provided. % increase in services provided not in a care home or day care setting. % increase in carers responding positively to ‘appropriateness’ of service received. % increase in service users using different forms of SDS to access short breaks.

Scottish Government figures on local authority respite: total overnight respite nights provided; % overnight respite nights not in a care home; total hours daytime respite provided; % daytime respite hours provided not in a day care. The indicator reports on both the volume of respite provided and the extent to which that respite is provided out with ‘institutional’ settings.

Carer and service user feedback – see Table 3

Local cost/benefit analysis of usage and costs of existing services against outcomes/outputs delivered & levels of service user satisfaction.

Increasing access to short breaks via Self directed Support (SDS)

Information from carer/care assessments on service gaps and/or unmet demand.

Reviews of carer /respite care strategies and action plans.