Our Complaints Policy


Respitality Complaints Procedure

Respitality is committed to providing the best possible service we can. We aim to be efficient and effective in all our customer relationships and to be supportive, polite and considerate.  If you think that we have treated you unfairly, made mistakes or given you the wrong advice we have a complaints procedure.


A complaint can be received verbally, by phone, by email or in writing.  All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements. Overall responsibility for this policy and its implementation lies with the Respitality.


Written complaints may be sent to the following address:

Respitality at Dunfermline Business Centre, Izatt Avenue, Dunfermline, KY11 3BZ

Or by email to: office@sharedcarescotland.com

Verbal complaints may be made by phone to: 01383 622462

Or in person to any of our staff or Board Directors at the above address, or at any of our events or activities.


We will then endeavor to acknowledge receipt of the complaint within 5 working days and respond within 20 working days.

You may be disappointed if we turn down your application to our Short Breaks Fund but you cannot use this complaints procedure to appeal against our decision if we have followed our published process correctly.
 Making a complaint will not affect your chances of being awarded a grant and it will not affect the level of service you receive.

Respitality
2016