We are governed by a Board of up to 11 Directors, who meet at least four times a year. Our Directors bring a diverse range of skills, perspectives and knowledge to the organisation, with backgrounds in health and social care, the public, private and voluntary sectors, and direct experience of unpaid care. Our Board is overseen by our Chair Laura Bannerman.
The work of the Board is also supported by a Business and Finance Committee, which is made up of a smaller group of Directors who look more closely at certain aspects of our work including our finances, administration and human resources.
The day-to-day operation of our work is carried out by our Chief Executive Don Williamson, who leads a dynamic and professional staff team.
We are funded by Scottish Government to deliver specific programmes of work, as agreed in an annual plan.
Our annual report and accounts are publicly available and our grant impact reports and case studies show the breadth of our work.
Shared Care Scotland is committed to providing the best possible service we can. We aim to be efficient and effective in all our customer relationships and to be supportive, polite and considerate. If you think that we have made mistakes, we have a complaints procedure. All complaints information will be handled sensitively, telling only those who need to know, and all personal information that we may collect (including, but not limited to, your name, telephone number, email and postal address) will be collected, used and held in accordance with the provisions of data protection law.
Complaints can be made in writing by post or email, or by contacting any member of our staff team or Board by phone. Full details on how to get in touch are available on our Contact Us page. If you do make a complaint, we will let you know we have received it within 5 working days. We will aim to give you a full response within 20 working days.
We understand that you may be disappointed if we turn down your application to our Short Breaks Fund, but you cannot use this complaints procedure to appeal against our decision if we have followed our published process correctly. Making a complaint will not affect your chances of being awarded a grant and it will not affect the level of service you receive.
We have also published our detailed complaints procedure.