The process of working out the best ways to meet people’s needs with the resources available. It usually involves the organisation which has done a service user’s assessment, the service user and other relevant organisations.
Client Group/Community Care Client Group
A way of describing different people who need services. Some examples might include people with learning disabilities; homeless people; older people.
Deciding what services or supports are needed to meet assessed needs and then arranging this to be provided through contracting with a provider.
Community Care Planning
The process whereby local authorities, health services and other organisations work together to plan future services and priorities for different client groups.
Care and meaningful activities provided during office hours usually, outside the person’s home setting. Traditionally provided in day centres/adult resource centres, but increasingly services are making use of leisure and recreation facilities in the community.
This is where local authorities allocate a personal budget to people to buy their own social care services – based on an assessment and meeting certain eligibility criteria – so that they have more say in how their needs are met. This is now also called Self Directed Support and includes other ways to give people more control over the services they receive.
Care services provided to a person in their own home. Can be social and/or health care provided to someone living alone or with a carer.
Health and Social Care Intergration
Integration of health and social care is the Scottish Government’s programme to improve services for people who use health and social care services. It should mean that people receiving care get the best help they can.
Not for profit organisations which provide, build and/or manage housing accommodation, for example Key Housing, Castle Rock Edinvar Housing Association.
This includes voluntary, not for profit, and private profit making organisations. It also includes housing associations.
Individual Needs Assessment
See Assessment above
Contract monitoring and monitoring the safety and well-being of the service users are separate processes. Specific agreed measures should be used for each.
Nursing Home Care
See Care Homes above.
Person Centred Planning
Strategies that are used to find out how people want to live, who and what is most important to them and what it will take to get the lives and support that they want. Can be used as a starting point for commissioning services for an individual.
Health care provided to people through health centres, GPs, accident and emergency etc. First point of contact with the health services.
The organisation that has been contracted to provide support services to people who need them.
Respite Care/Short Breaks
Respite services for service users and/or their carers. These may be short or longer term and may offer the respite in a variety of settings; family, residential, leisure, holiday, etc. Respite care is sometimes included in a package of care commissioned, as a way of supporting carers. Short breaks and respite care mean the same thing but the term short breaks is often preferred as ‘respite’ can have negative connotations, particularly with those receiving care and support.
Self-directed support (SDS) allows people to choose how their support is provided, and gives them as much control as they want of their individual budget.
Put simply, SDS is the support a person purchases or arranges, to meet agreed health and social care outcomes.
SDS offers a number of options for getting support. The person’s individual (or personal) budget can be:
taken as a Direct Payment (a cash payment)
allocated to a provider the individual chooses (sometimes called an individual service fund, where the local authority or funder, holds the budget, but the person is in charge of how it is spent)
or the local authority can arrange a service.
Individuals can choose a mixture of all 3 for different types of support.
See also Direct Payments
Service user is a term used to describe anyone who has care or support needs as a result of their condition. Service users are likely to be receiving services from paid carers.
The people who have an interest in services. This can include various professionals involved in planning and delivery of services, parents, other carers, service users, other supporters, and those who may have objections or could block the process.
Not-for-profit organisations which provide advice or support services, for example ENABLE, Crossroads Caring. (Housing associations are not usually included in this classification, but this varies in some definitions.)